Why Won't My Smart Search Find Apps On My Mac

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  3. Why Won't My Smart Search Find Apps On My Mac Computer

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Probably you are one of those people, who are facing Smart Search redirect virus and its harmful changes to web-browser settings, may think that there is something wrong with your MAC OS. The constant start page and search engine redirects may cause the difficulty of browsing the World Wide Web. Your attempts to return your favorite browser’s newtab page, homepage and search engine are mostly in vain because restoring the Safari, Firefox and Chrome settings to default states becomes impossible unless you fully remove Smart Search browser hijacker virus from your MAC OS.

If your MAC system has been infected with Smart Search browser hijacker virus you’ll be forced to use its own search provider. It could seem not to be dangerous, but you still should be very careful, since it may show annoying and harmful advertisements designed to mislead you into buying certain questionable applications or products, provide search results that may redirect your web-browser to some deceptive, misleading or malicious web pages. We recommend that you use only the reliable search engine like Google, Yahoo or Bing.

It’s likely that you might be worried with the browser hijacker infection that cause a redirect to Smart Search page. You should not disregard this undesired software. The virus might not only change your home page or search provider, but redirect your web-browser to unsafe pages. What is more, the browser hijacker virus can analyze your surfing, and gain access to your privacy information and, subsequently, can transfer it third party companies. Thus, there are more than enough reasons to delete Smart Search from your browser.

Take a deep breath. Learn everything you should know about Smart Search redirect virus removal, how to delete browser hijacker from your web-browser and MAC. Find the best free malware removal tools here!

Smart Search redirect virus Removal Guide

In the guidance below we will have a look at the browser virus and how to get rid of Smart Search from Safari, Chrome and Firefox internet browsers for Mac, natively or by using a few free removal utilities. Some of the steps below will require you to shut down this page. So, please read the steps carefully, after that bookmark or print it for later reference.


To remove Smart Search, use the following steps:

  1. How to manually remove Smart Search
  2. How to remove Smart Search redirect virus automatically

How to manually remove Smart Search

If you perform exactly the few simple steps below you should be able to delete the Smart Search redirect virus from the Safari, Google Chrome and Mozilla Firefox internet browsers.

Uninstalling the Smart Search, check the list of installed software first

First method for manual hijacker virus removal is to go into the Finder, then Applications. Take a look at the list of apps on your MAC system and see if there are any dubious and unknown apps. If you see any, you need to delete them. Of course, before doing so, you can do an Web search to find details on the program. If it is a potentially unwanted program, adware or malware, you will likely find information that says so.

  1. Open the Finder.
  2. Click “Applications”.
  3. It will display a list of all apps installed on the computer.
  4. Scroll through the all list, and delete suspicious and unknown apps. Pay maximum attention to the program you installed last.
  5. Drag the suspicious application from the Applications folder to the Trash.
  6. Empty Trash.

Remove Smart Search from Google Chrome

If you have virus, popup ads problems or Google Chrome is running slow, then reset Chrome can help you. In this instructions we’ll show you the method to reset your Google Chrome settings and data to default state without reinstall.

Open the Chrome menu by clicking on the button in the form of three horizontal dotes (). It will display the drop-down menu. Choose More Tools, then click Extensions.

Carefully browse through the list of installed addons. If the list has the plugin labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following guide: Remove Chrome extensions installed by enterprise policy otherwise, just go to the step below.

Open the Google Chrome main menu again, press to “Settings” option.

Scroll down to the bottom of the page and click on the “Advanced” link. Now scroll down until the Reset settings section is visible, as on the image below and click the “Reset settings to their original defaults” button.

Confirm your action, press the “Reset” button.

Get rid of Smart Search redirect virus from Firefox

Resetting Mozilla Firefox web browser will reset all the settings to their original settings and will remove Smart Search, malicious add-ons and extensions. However, your saved bookmarks and passwords will not be lost. This will not affect your history, passwords, bookmarks, and other saved data.

First, start the Mozilla Firefox and press button. It will show the drop-down menu on the right-part of the internet browser. Further, click the Help button () as on the image below.

In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the internet browser adress bar and press Enter. It will open the “Troubleshooting Information” page as shown in the figure below. In the upper-right corner of this screen, click the “Refresh Firefox” button.

It will display the confirmation prompt. Further, click the “Refresh Firefox” button. The Mozilla Firefox will begin a process to fix your problems that caused by the Smart Search browser virus. After, it’s finished, press the “Finish” button.

Remove Smart Search virus from Safari

If you find that Safari web browser settings such as search engine, new tab and homepage having been hijacked, then you may restore your settings, via the reset internet browser procedure.

Run Safari browser. Next, select Preferences from the Safari menu.

First, click the “Security” icon. Here, choose “Block pop-up windows”. It will stop some types of pop ups.

Now, click the “Extensions” icon. Look for dubious extensions on left panel, select it, then press the “Uninstall” button. Most important to remove all dubious extensions from Safari.

Once complete, check your homepage and search engine settings. Click “General” icon. Make sure that the “Homepage” field contains the website you want or is empty.

Make sure that the “Search engine” setting shows your preferred search engine. In some versions of Safari, this setting is in the “Search” tab.

How to remove Smart Search redirect virus automatically

Using a malicious software removal utility to search for and delete virus hiding on your MAC is probably the easiest way to get rid of the Smart Search virus. We advises the MalwareBytes Free tool for Apple Mac MAC OSs. It is the anti malware application for Mac that offers a free malicious software removal.


Use MalwareBytes Anti-Malware to remove browser virus

You can remove Smart Search virus automatically with a help of MalwareBytes Free. We recommend this free malicious software removal utility because it can easily remove hijacker virus, adware software, PUPs and toolbars with all their components such as files, folders and registry entries.

Installing the MalwareBytes AntiMalware is simple. First you will need to download MalwareBytes from the link below.

Malwarebytes Anti-malware (Mac)
14185 downloads
Author: Malwarebytes
Category: Security tools
Update: July 10, 2018

Once the download is finished, close all applications and windows on your MAC. Run the saved file. Follow the prompts.

The MalwareBytes Anti-Malware will automatically start and you can see its main screen like below.

Now press the “Scan” button to scan for hijacker which created to reroute your browser to the Smart Search website. A scan can take anywhere from 10 to 30 minutes, depending on the number of files on your computer and the speed of your Apple Mac. During the scan MalwareBytes AntiMalware will scan for threats present on your Apple Mac.

When that process is finished, MalwareBytes Anti Malware will show you the results. Next, you need to press “Remove Selected Items” button. The MalwareBytes Free will remove hijacker responsible for changing your web browser settings to Smart Search and add threats to the Quarantine.

Use AdBlocker to block Smart Search and stay safe online

In order to increase your security and protect your MAC system against new undesired advertisements and harmful pages, you need to run ad blocking program that stops an access to harmful ads and websites. Moreover, the program can stop the show of intrusive advertising, that also leads to faster loading of web-sites and reduce the consumption of web traffic.

Visit the page linked below to download AdGuard.

AdGuard for Mac download
2564 downloads
Author: © Adguard
Category: Security tools
Update: January 17, 2018

After the download is finished, run the downloaded file. The “Setup Wizard” window will show up on the computer screen.

Follow the prompts. AdGuard will then be installed. A window will show up asking you to confirm that you want to see a quick guide. Press “Skip” button to close the window and use the default settings, or click “Get Started” to see an quick guidance which will assist you get to know AdGuard better.

Each time, when you run your machine, AdGuard will start automatically and stop unwanted ads, block Smart Search redirect, as well as other harmful or misleading websites.

Tips to prevent Smart Search and other unwanted applications

Search & Find Games

The hijacker virus come as a part of some free software. So always read carefully the install screens, disclaimers, ‘Terms of Use’ and ‘Software license’ appearing during the install procedure. Additionally pay attention for bundled software which are being installed along with the main program. Ensure that you unchecked all of them! Also, use an ad-blocker program that will allow to block malicious, misleading, illegitimate or untrustworthy web-sites.

To sum up

After completing the steps shown above, your machine should be free from hijacker responsible for redirecting user searches to Smart Search and other malware. The Google Chrome, Mozilla Firefox and Safari will no longer show intrusive Smart Search web-site on startup. Unfortunately, if the step-by-step tutorial does not help you, then you have caught a new virus, and then the best way – ask for help here.

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NOTE:

Between mid October 2019 and mid February 2020 everyone in the Army was migrated to use their PIV Authentication certificate for Email access. You no longer use the Email certificate for Enterprise Email.

Mac users who choose to upgrade (or already have upgraded) to Mac OS Catalina (10.15.x) will need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm AND reenable the built in smart card ability (very bottom of macuninstall link above)

If you purchased your Mac with OS Catalina (10.15.x) already installed, you can skip the uninstall part above and follow the instructions below.

6 'high level' steps needed, follow down the page to make this a painless systematic process

1.Is your CAC reader 'Mac friendly'?
2.Can your Mac 'see' the reader?
3.Verify which version of Mac OS you have
4.Figure out which CAC (ID card) you have
5.Install the DoD certificates
5a.Additional DoD certificate installation instructions for Firefox users
6.Decide which CAC enabler you want to use (except for 10.12-.15)

Step 1: Is your CAC reader Mac friendly?

Visit the USB Readers page to verify the CAC reader you have is Mac friendly.

Visit the USB-C Readers page to verify the CAC reader you have is Mac friendly.

'Some, not all' CAC readers may need to have a driver installed to make it work.

NOTE: Readers such as: SCR-331 & SCR-3500A may need a firmware update (NO OTHER Readers need firmware updates).

Information about these specific readers are in Step 2

Step 2: Can your Mac 'see' the reader?

Plug the CAC reader into an open USB port before proceeding, give it a few moments to install

Step 2a: Click the Apple Icon in the upper left corner of the desktop, select 'About This Mac'

Step 2b: Click the 'More Info' (button) (Mac OS 10.6.x and older), Mac OS 10.7.x (and newer) proceed to step 2c

Step 2c: Click 'System Report..' (button) (Only shown in 10.7.x and newer)

Step 2d: Verify the CAC reader shows in Hardware, USB, under USB Device Tree. Different readers will show differently, most readers have no problem in this step. See Step 2d1 for specific reader issues.

Step 2d1: Verify firmware version on your SCR-331 or GSR-202, 202V, 203 CAC, or SCR-3500a reader. If you have a reader other than these 5, Proceed directly to step 3

Step 2d1a-SCR-331 reader

If your reader does not look like this, go to the next step.

In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 5.18, you need to update your firmware to 5.25. If you are already at 5.18 or 5.25, your reader is installed on your system, and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.

Step 2d1b-SCR-3500A reader

If you have the SCR3500A P/N:905430-1 CAC reader,you may need to install this driver, as the one that installs automatically will not work on most Macs. Hold the control key [on your keyboard] when clicking the .pkg file [with your mouse], select [the word] Open

Step 3: Verify which version of MacOS do you have?

(You need to know this information for step 6) Ip camera setup software mac torrent.

Step 3a: Click the Apple Icon in the upper left corner of your desktop and select 'About This Mac'

Step 3b: Look below Mac OS X for: Example: Version 10.X.X.

Step 4: Figure out which CAC (ID Card) you have

(You need to know this information for step 6)

Look at the top back of your ID card for these card types. If you have any version other than the six shown below, you need to visit an ID card office and have it replaced. All CACs [other than these six] were supposed to be replaced prior to 1 October 2012.

Find out how to flip card over video

Step 5: Install the DoD certificates (for Safari and Chrome Users)

Go to Keychain Access

Click: Go (top of screen), Utilities, double click Keychain Access.app

(You can also type: keychain access using Spotlight (this is my preferred method))

Select login (under Keychains),and All Items (under Category).

Download the 5 files via links below (you may need to <ctrl> click, select Download Linked File As.. on each link) Save to your downloads folder

Please know.. IF You have any DoD certificates already located in your keychain access, you will need to delete them prior to running the AllCerts.p7b file below.

https://militarycac.com/maccerts/AllCerts.p7b,

https://militarycac.com/maccerts/RootCert2.cer,

https://militarycac.com/maccerts/RootCert3.cer,

https://militarycac.com/maccerts/RootCert4.cer, and

Double click each of the files to install certificates into the login section of keychain

Select the Kind column, verify the arrow is pointing up, scroll down to certificate, look for all of the following certificates:

DOD EMAIL CA-33 through DOD EMAIL CA-34,

DOD EMAIL CA-39 through DOD EMAIL CA-44,

DOD EMAIL CA-49 through DOD EMAIL CA-52,

DOD EMAIL CA-59,

DOD ID CA-33 through DOD ID CA-34,

DOD ID CA-39 through DOD ID CA-44,

DOD ID CA-49 through DOD ID CA-52,

DOD ID CA-59

DOD ID SW CA-35 through DOD ID SW CA-38,

DOD ID SW CA-45 through DOD ID SW CA-48,

DoD Root CA 2 through DoD Root CA 5,

DOD SW CA-53 through DOD SW CA-58, and

Mac

DOD SW CA-60 through DOD SW CA-61

NOTE: If you are missing any of the above certificates, you have 2 choices,

1. Delete all of them, and re-run the 5 files above, or

2. Download the allcerts.zip file and install each of the certificates you are missing individually.

Errors:

Error 100001 Solution

Error 100013 Solution

You may notice some of the certificates will have a red circle with a white X . This means your computer does not trust those certificates

You need to manually trust the DoD Root CA 2, 3, 4, & 5 certificates

Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X.

You may be prompted to enter computer password when you close the window

Once you select Always Trust, your icon will have a light blue circle with a white + on it.

The 'bad certs' that have caused problems for Windows users now show up in the keychain access section on some Macs. These need to be deleted / moved to trash.

The DoD Root CA 2 & 3 you are removing has a light blue frame, leave the yellow frame version. The icons may or may not have a red circle with the white x

or DoD Interoperability Root CA 1 or CA 2 certificate
DoD Root CA 2 or 3 (light blue frame ONLY) certificate
or Federal Bridge CA 2016 or 2013 certificate
or Federal Common Policy CAcertificate
or or SHA-1 Federal Root CA G2 certificate
or US DoD CCEB Interoperability Root CA 1 certificate

If you have tried accessing CAC enabled sites prior to following these instructions, please go through this page before proceeding

Clearing the keychain (opens a new page)

Please come back to this page to continue installation instructions.

Step 5a: DoD certificate installation instructions for Firefox users

NOTE: Firefox will not work on Catalina, or last 4 versions of Mac OS if using the native Apple smartcard ability

Download AllCerts.zip, [remember where you save it].

double click the allcerts.zip file (it'll automatically extract into a new folder)

Option 1 to install the certificates (semi automated):

From inside the AllCerts extracted folder, select all of the certificates

<control> click (or Right click) the selected certificates, select Open With, Other..

In the Enable (selection box), change to All Applications

Select Firefox, then Open

You will see several dozen browser tabs open up, let it open as many as it wants.

You will eventually start seeing either of the 2 messages shown next

If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'

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Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers

or

'Alert This certificate is already installed as a certificate authority.' Click OK

Once you've added all of the certificates..
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it

Option 2 to install the certificates (very tedious manual):

Click Firefox (word) (upper left of your screen)

Preferences

Advanced (tab on left side of screen)

Certificates (tab)

View Certificates (button)

Authorities (tab)

Import (button)

Browse to the DoD certificates (AllCerts) extracted folder you downloaded and extracted above.

Note: You have to do this step for every single certificate

Note2: If the certificate is already in Firefox, a window will pop up stating: 'Alert This certificate is already installed as a certificate authority (CA).' Click OK

Note3: If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'

Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers

Once you've added all of the certificates..
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it

Step 6: Decide which CAC enabler you can / want to use

Only for Mac El Capitan (10.11.x or older)

After installing the CAC enabler, restart the computer and go to a CAC enabled website

Why Won't My Smart Search Find Apps On My Mac Computer

NOTE: Mac OS Sierra (10.12.x), High Sierra (10.13.x), Mojave (10.14.x) or Catalina (10.15.x) computers do not need a CAC Enabler.

Try to access the CAC enabled site you need to access now

Why Won't My Smart Search Find Apps On My Mac Computer

Mac support provided by: Michael Danberry