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Answers

• edited March 15

  Hi
  @Martin.UK
  How Fast/Slow is your Internet connection ???
  Updating my NAV4 GO 5000..
  Full Europe map size 8.5+ GB
  Virgin Media Broadband 110 Mb/s
  NAV4 GO 5000 over USB using MyDrive connect..
  Map Download only.. 10mins 55seconds (Stopwatch)
  Download + Install.. Total 1hr 4mins 37seconds (Stopwatch)
  ______________________
  On the rare occasions I have a problem with myDrive Connect
  I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect..
  Using the Method Here.. https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
  ______________________
  Or instead of UN-installing & RE-installing MyDrive Connect
  I find deleting the 'HOME3' and the 'MyDrive Connect' folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR..
  See.. https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
  ______________________
  

  Thanks YamFazMan
  I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah. that's done the trick after a couple of frustrating weeks I've updated it successfully.
  Many thanks for the advice.

  On a Mac..
  The 'HOME3' and the 'MyDrive Connect' folders are located here..
  MacOS: UsersUsernameLibraryApplication SupportTomTom
  ATB YFM
• Thanks for the reply. On this last occasion it was a fresh install of MyDrive Connect on a new PC and the update was Mbs rather than gigabytes but took about 1.5 hours.
  I am not expecting a further reply as I am resigned to all the problems I mentioned continuing until I replace the unit with a different brand, but do appreciate your assistance.
• edited March 17

  Hi
  @Martin.UK
  The The Start 25 is a NAV3 Device, its three generations behind the latest NAV5 (Wi-Fi) devices...
  Here..Installing the Full Europe map v1045 update..
  Device.. NAV5 (Wi-Fi) GO 6200..
  I Have 3 Options..
  (1).. Using a Win10 PC hard-wired to Modem Virgin Media 112.87 Mb/s
  (2).. PC Connects to the Home Wi-Fi at 40 Mb/s
  (3).. The GO 6200 direct Wi-Fi connection to the Router is 72MB/s
  I updated the Full Europe map v1045 size 9GB +
  Obviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option..
  I'm happy with an 9GB+ Map update in 23Mins 34secs (Stopwatch)
  The latest NAV5 (Wifi) devices install the maps more quickly than the NAV3 & NAV4 devices
  NAV5 (Wi-Fi) Devices update on the fly..
  i.e.. No Download/Decompress/Upload/Install
  ATB YFM
• I have a rider 550 which I put on to update it's maps last night at 6pm, we are now at 3.26pm the next day and it's still showing 83% done, I have it plugged into the usb2 port but as far as I know it's using its WiFi to do it, now I'm no expert but this is dam slow to me, what am I doing wrong.
• edited July 10

  Hi
  @SteveCB1000ft
  Here.. Installing the Full Europe map v1050 update..
  Device.. NAV5 (Wi-Fi) GO 6200..
  I Have 3 Options..
  (1).. Using a Win10 PC hard-wired to Modem Virgin Media 112.87 Mb/s
  (2).. PC Connects to the Home Wi-Fi at 40 Mb/s
  (3).. The GO 6200 direct Wi-Fi connection to the Router is 72 MB/s
  I updated the Full Europe map v1050 size 9 GB +
  Obviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option..
  I'm happy with an 9 GB+ Map update in 23Mins 34secs (Stopwatch)
  The latest NAV5 (Wi-Fi) devices install the maps more quickly than the NAV3 & NAV4 devices
  NAV5 (Wi-Fi) Devices update on the fly..
  i.e.. No Download/Decompress/Upload/Install
  _________________________
  End
  _________________________
  The NAV5 (Wi-Fi) devices normally update using Wi-Fi..
  If Wi-Fi is not available or is slow/unstable/unreliable...
  See Option.. (2) Connect over USB..
  Tomtom Video.. Updating your navigation device using Wi-Fi
  
  If you have successfully connected your device to your Wi-Fi..
  To check your Connection Speed, Signal Strength & Quality
  On the Device.. Tap 4Dot (.. Menu) --> Settings --> Wi-Fi
  Tap on Your WI-FI name (The one Showing as connected)
  A new Menu Page opens
  On the left-hand side of the screen is your Wi-Fi Connection Status
  Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
  Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
  All the update actions are executed on the device..
  ___________________________
  Option.. (1) Connected Wi-Fi
  Tap the 4Dot(.. Menu) --> Setting --> Updates & New Items
  Extra Maps are Installed/Maintained.. Tap the 4Dot(.. Menu) --> Setting --> Maps
  I always update my devices one Update at a time
  The NavCore Application and QuickFixGPS updates are force ticked by Tomtom.. Deselect any other updates like Maps, Speed Cams etc.. Update the mandatory item/s first, when complete update the remaining items one at a time
  Note.. NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
  ____________________________
  Option.. (2) Connected USB
  If Wi-Fi is not available or is slow/unstable/unreliable...
  Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
  Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
  Updating your new device over USB will require 'MyDrive Connect'
  Get it here... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
  Install and Run MyDrive Connect
  There's no need to login to MyDrive Connect.. See Note.. (1)
  Connect your Device to a USB Port on your PC
  The Update will hopefully complete
  If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router..
  _________________________
  Note.. (1) MyDrive Connect will only show a 'Splash screen' saying 'Connect your device using Wi-Fi' etc..
  If required you can close the 'Main MyDrive Window' showing the 'Connect your device using Wi-Fi' Splash screen.. MyDrive Connect only needs to run in the background on the PC Taskbar.. The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
  Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device..
  Tap the 4Dot(.. Menu) --> Setting --> Updates & New Items
  Extra Maps are Installed/Maintained.. Tap the 4Dot(.. Menu) --> Setting --> Maps
  ATB YFM