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If an app isn't working as you expect
After you upgrade macOS, you might find that some third-party apps don't work or act as you expect. An app might not open, run, or install, even if you try to reinstall it.
You might see this issue if:
- Your Mac has software installed on it that's known to be incompatible with your new macOS version. This software is placed in an Incompatible Software folder during the upgrade process.
- Your Mac has software installed on it that conflicts with updates to System Integrity Protection in macOS High Sierra.
Make sure that you have the latest version
If an app doesn’t work after you upgrade, make sure that you have the latest version:
- Check for an updated version of the app that is compatible with your new OS. Apps in the Mac App Store list their compatibility and system requirements on their product pages.
- Find out whether the app developer has a new version or plans to release a new version of the app that is compatible with your new OS.
Force quit the app, then open it again
- iPhone, iPad, iPod touch: Force the app to close.
- Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
- Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app. You can’t force apps to quit on Apple TV (3rd generation).
Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch, or Apple TV. Then open the app to see if it works as expected.
Check for updates
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Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS. Then check for app updates.
- iPhone, iPad, iPod touch, or Apple Watch: You can manually update apps. You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch.
- Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app's product page to see if an update is available.
Reinstall the app
- iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.
- Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
- Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
Contact the app developer
Hard drive health software mac download. If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.
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Learn more
- Get help with unfamiliar charges and in-app purchases.
- If you can’t install or update an app, or if it’s stuck waiting, learn what to do.
- Get help with audio, video, or power on Apple TV.